Shipping policy
Welcome to our store! We are committed to delivering your favorite Thailand and Japan skincare products safely and quickly to your doorstep.
Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed during weekends or holidays will be processed on the next business day.
Shipping Time
Estimated delivery times may vary depending on your location:
- Metro Cities: 2–5 business days
- Provincial Areas: 4–10 business days
Please note that delays may occur during holidays, bad weather, or courier issues.
Shipping Rates
Shipping fees are calculated at checkout based on your location and order size.
We may also offer:
- FREE SHIPPING promos on selected products or minimum purchase amounts
- Discounted shipping during special sales and live selling events
Cash on Delivery (COD)
We accept Cash on Delivery (COD) in selected areas.
Please ensure:
- Someone is available to receive the package
- Complete and correct address and contact details are provided
Order Tracking
Once your order has been shipped, tracking details will be sent through:
- SMS
- Facebook/Shopify updates (if applicable)
Failed Deliveries
If the package is returned due to:
- Wrong address
- Unreachable customer
- Repeated failed delivery attempts
The customer may shoulder the re-shipping fee.
Damaged or Missing Items
If you receive a damaged parcel or a missing item:
- Contact us within 48 hours after receiving your order
- Send clear photos/videos of the package and items
We will gladly assist you.
International Shipping
Currently, we only ship within the Philippines.
Contact Us
For shipping concerns and updates, feel free to message us anytime.
Thank you for supporting our shop! 💖